Refund policy

Last updated: October 17, 2026

We want you to feel confident shopping with CoffeeAura. This policy explains when a return or refund is available for purchases made through coffeeaura.net.

30-day return window

You may request a return within 30 calendar days after your order is delivered. To qualify, the item must be unused, in the same condition in which it was received, and returned with its original packaging, manuals, accessories, and proof of purchase.

Items that cannot be returned

For health, safety, and quality reasons, opened or used coffee, tea, drinking chocolate, syrups, sweeteners, and other consumable products cannot be returned unless they arrived damaged, defective, or incorrect. Gift cards and final-sale items are also non-returnable where permitted by law.

Starting a return

Before sending anything back, email hello@coffeeaura.net with your order number, the item you wish to return, and the reason for the request. If approved, we will provide return instructions. Returns sent without prior approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. CoffeeAura will cover reasonable return shipping costs when an item is damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return results from our error.

Damage or order problems

Please inspect your order promptly after delivery. Contact us within 48 hours if an item is damaged, defective, missing, or incorrect. Include clear photos of the product, packaging, and shipping label so we can investigate and make it right.

Refunds

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Financial institutions may take 5–10 business days to post the credit after we process it. No restocking fee is charged for an eligible return.

Exchanges

The fastest way to receive another item is to return the eligible item and place a new order after the return is approved. If an item arrived damaged, defective, or incorrect, contact us before ordering a replacement.

Contact

CoffeeAura is operated by Elite Software Solution Inc. Email hello@coffeeaura.net, call +1 320-281-6783, or write to 9816 Sun Mountain Trl SW, Albuquerque, NM 87121, United States.